Is there a limit to the quantity that I can order?
Yes, please check the website or contact our customer care team to know the available Qty in stock. Call us: +1 (888) 404-3006 during business hours or email us at info@usstores.us
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What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation. Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver the order at the given shipping address, failing which the order will be sent back to the shipper or our warehouse. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
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I’m based out of India and want to place an order for delivery in America. Can I do that?
Yes, you can have your order delivered in America while placing it anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
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Can I collect my online order from United States Stores?
Unfortunately, products are stored in warehouses at “manufacturers” multiple locations, and it's directly shipped from the closest warehouse which is close to your area.
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When will my order be delivered?
The estimated delivery time will differ with each order. Typically, we take around 2 to 3 business days to deliver an order. Made-to-order varies depending on the manufacturers and your location. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
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Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
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Are there any duties and taxes applicable?
All United States Stores orders are shipped domestically and internationally from our manufacturer’s warehouse to the shipping address provided by you. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Brand United States Stores takes no responsibility for the non-delivery orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
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Do you ship domestically & internationally, are there shipping charges?
Yes, we ship worldwide. Shipping is free for Domestic only & International orders will be charged as per actual.
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When will the Customer Care Team respond to my query?
Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.
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How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help. Call us: +1 (888) 404-3006 during business hours or email us at info@usstores.us
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How do I unsubscribe from your service?
We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.
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Do I have to disclose my email id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures secure shopping traction for you. Rest assured, your data will remain secure with us.
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Can I edit my personal information?
Yes. By logging in, you can edit your personal information in the ‘My Account’ section.
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I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Login page. A new password will be sent to your registered email id.
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Is there any reward program?
No, we currently do not offer any rewards or loyalty programs.
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What are the benefits of registering?
By registering with us you can view and track your orders, create a wish list, and rate products at any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
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Is it mandatory to register at www.usstores.us?
You don’t have to register to shop at www.usstores.us; you can visit as a guest and make a purchase from our website.
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How do I register?
You can register by clicking on Sign In and register.
