Shipping Policy

Last Updated: October 2, 2026

This Shipping Policy applies to purchases made through US STORES, operated by United States Stores LLC. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

• Standard Processing: Most orders are processed within 1–3 business days, Monday through Friday, excluding U.S. holidays.
• Processing Cutoff: Orders placed after our daily processing cutoff, on weekends, or on holidays will generally begin processing on the next business day.
• Order Changes: If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

2. Shipping & Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

• Standard Shipping: Approximately 3–7 business days
• Estimated Total Delivery: Approximately 4–10 business days, including processing time

Delivery estimates are provided for guidance and are not guaranteed. Delivery times may vary depending on the destination, carrier, weather conditions, peak shipping periods, and other circumstances outside our control.

3. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability may vary by product and destination. Certain remote locations, territories, military addresses, P.O. Boxes, or other restricted destinations may have limited shipping options.

Any applicable shipping charges and available delivery options will be displayed during checkout.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout based on factors such as the destination, order size, product weight, and available shipping method.

If we offer free shipping on qualifying orders or promotional periods, the applicable terms will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, we will provide tracking information by email or through the applicable order-tracking system.

Please allow up to 24–48 hours after shipment for tracking information to become available or update in the carrier's system.

Tracking updates may occasionally be delayed while the package is in transit.

6. Multiple Shipments

Orders containing multiple products may be shipped in separate packages depending on product availability, fulfillment location, or shipping arrangements.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise stated at checkout.

7. Delivery Delays

While we work to provide reliable delivery, we cannot guarantee a specific delivery date.

Delays may occur because of circumstances including:

• Severe weather
• Carrier delays
• High shipping volumes
• Holidays
• Address-related issues
• Transportation disruptions
• Other circumstances outside our reasonable control

If your order is delayed, please use the tracking information provided or contact our customer support team for assistance.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact us. Additional shipping charges may apply if the order needs to be reshipped.

9. Lost, Missing, or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your delivery location.
• Check with household members, neighbors, or building management.
• Check any delivery instructions provided to the carrier.
• Review the carrier's tracking information.

If you still cannot locate your package, please contact us as soon as possible so we can assist with the carrier investigation.

Once a carrier confirms delivery to the address provided at checkout, resolution may depend on the carrier's investigation and applicable circumstances.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the packaging and the damaged product so that we can investigate the issue and determine the appropriate resolution.

11. Shipping Restrictions

Certain products may have shipping restrictions due to carrier requirements, product characteristics, or applicable laws and regulations.

If an item cannot be shipped to your selected destination, this may be communicated during checkout or after an order is placed.

12. Contact Us

If you have questions about shipping or the status of your order, please contact our Customer Support team:

United States Stores LLC
506 S Spring St, #13308, SMB 13229
Los Angeles, CA 90013
United States

Email: info@usstores.us
Phone: +1 (888) 404-3006