FAQ
Frequently Asked Questions
General
What is US STORES?
US STORES is an online shopping destination offering a curated selection of products across categories such as home, travel, accessories, stationery, beauty, gadgets, gifts, and everyday essentials.
We focus on discovering useful, interesting, and unique products for customers in the United States.
Where does US STORES operate?
US STORES serves customers in the United States through our online store at usstores.us.
What payment methods do you accept?
We accept the payment methods available at checkout. Available payment options may vary depending on your location, device, and other checkout conditions.
All payments are processed through secure payment providers.
Is my payment information secure?
Yes. Payment information is processed through secure payment systems. We do not intentionally store complete payment card information on our own systems.
Orders
How do I place an order?
Browse our products, select the item you would like to purchase, add it to your cart, and proceed to checkout.
Enter your shipping and payment information and review your order before completing your purchase.
You will receive an order confirmation after your order has been successfully placed.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
How can I check my order status?
Once your order has shipped, you will receive tracking information.
You can use the tracking information provided to monitor the progress of your shipment.
I didn't receive my order confirmation. What should I do?
First, check your spam, junk, promotions, or other filtered email folders.
If you still cannot find your confirmation, contact us at info@usstores.us with the name and email address used when placing your order.
Shipping
Where do you ship?
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the product and destination.
How long does shipping take?
Most orders are processed within 1–3 business days.
After processing, standard delivery generally takes approximately 3–7 business days.
Overall delivery is typically approximately 4–10 business days, although actual delivery times may vary.
How much does shipping cost?
Available shipping options and applicable shipping charges are displayed during checkout.
If free shipping is available for your order or during a promotion, the applicable terms will be shown at checkout or on the relevant promotion.
How do I track my order?
After your order ships, we will provide tracking information by email or through our order-tracking system.
Please allow up to 24–48 hours for tracking information to become available or update.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, check around your delivery location and with household members, neighbors, building management, or others who may have accepted the package.
You should also review the carrier's tracking information.
If you still cannot locate the package, contact us as soon as possible so we can assist with the next steps.
Can my order arrive in multiple packages?
Yes. Products in the same order may occasionally be shipped separately depending on availability or fulfillment arrangements.
You may receive separate tracking numbers for different packages.
Returns & Refunds
What is your return policy?
Eligible products may be returned according to our Returns & Refund Policy.
Please review the policy for the applicable return period, product exclusions, return requirements, and refund conditions.
How do I request a return?
Contact our customer support team at info@usstores.us with your order number and details about the item you would like to return.
Our team will provide instructions based on your request and the applicable return policy.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order.
Include your order number and, where appropriate, photographs showing the product and its packaging.
We will review the issue and determine the appropriate resolution.
How long does a refund take?
Once an approved return has been received and processed, eligible refunds are generally issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Products
Are product colors and images accurate?
We make reasonable efforts to display product images and colors accurately.
However, colors may appear slightly different depending on your monitor, screen settings, lighting, or other factors.
Will the product look exactly like the picture?
We aim to ensure that product images and descriptions accurately represent the products we sell.
Minor differences in packaging, labeling, dimensions, or appearance may occur depending on the manufacturer or product batch.
Are all products in stock?
Product availability is shown on our website whenever possible.
Because inventory can change quickly, an item may occasionally become unavailable after an order is placed. If this happens, we will contact you regarding the available options.
Account & Privacy
Do I need an account to place an order?
You may be able to complete your purchase using the checkout options available on our website. Account availability and checkout options may vary.
How do you use my personal information?
We collect and use personal information as described in our Privacy Policy.
We may use information necessary to process orders, provide customer support, operate our website, improve our services, prevent fraud, and for other purposes described in our Privacy Policy.
Can I opt out of targeted advertising?
Depending on where you live, you may have privacy rights that allow you to opt out of certain targeted advertising or data-sharing activities.
Please visit our Data Sharing Opt-Out or Your Privacy Choices page for more information.
Customer Support
How can I contact US STORES?
You can contact our customer support team using the following information:
Email: info@usstores.us
Phone: +1 (888) 404-3006
Business Address:
United States Stores LLC
506 S Spring St, #13308, SMB 13229
Los Angeles, CA 90013
United States
We aim to respond to customer inquiries as quickly as possible during our normal business hours.
I have a question that isn't answered here. What should I do?
We're happy to help.
Please contact us at info@usstores.us and include your order number, if applicable, along with your question or concern.
Our customer support team will review your request and assist you.