FAQ

US Stores Frequently Asked Questions

1. Is there a limit to the quantity that I can order?
Yes, please check our website or contact customer care at +1 (888) 404-3006 for available stock quantities.

2. What if I am not available when the order is delivered?
Our courier partners will call you before delivery. If you're unavailable, the order will be rescheduled. A maximum of three delivery attempts will be made; if unsuccessful, the order will return to the sender.

3. Can I place an order for delivery in America from India?
Yes, you can order from anywhere in the world for delivery in America. Just ensure the correct PIN code is entered.

4. Can I collect my online order from United States Stores?
No, orders are shipped directly from the nearest warehouse to your location.

5. When will my order be delivered?
Delivery typically takes 2-3 business days, but may vary based on factors like location and unexpected delays.

6. Can I change the shipping address of my order?
Yes, you can change the shipping address before your order is billed or shipped. Contact customer care promptly.

7. Are there any duties and taxes applicable?
International shipments may incur additional import duties and taxes, which you are responsible for. Most orders won’t have extra fees, but we cannot predict these charges.

8. Do you ship domestically and internationally? Are there shipping charges?
Yes, we ship worldwide. Domestic shipping is free, while international orders will incur actual shipping charges.

9. When will the Customer Care Team respond to my query?
You can expect a response within 24 hours.

10. How do I contact Customer Care?
Call us at +1 (888) 404-3006 during business hours or email info@usstores.us.

11. How do I unsubscribe from your service?
You can unsubscribe by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

12. Do I need to provide my email and phone number for registration?
Yes, this information is necessary for secure transactions, and your data will be kept secure.

13. Can I edit my personal information?
Yes, you can edit your details in the ‘My Account’ section after logging in.

14. How do I reset my password?
Click on ‘Forgot Password’ on the login page, and a new password will be sent to your registered email.

15. Is there a rewards program?
Currently, we do not offer any rewards or loyalty programs.

16. What are the benefits of registering?
Registering allows you to track orders, create wish lists, rate products, and receive exclusive updates.

17. Is registration mandatory to shop?
No, you can shop as a guest without registering.

18. How do I register?
You can register by clicking on "Sign In" and following the prompts.