Shipping policy

Shipping Policy

Last Updated: October 2, 2026

This Shipping Policy applies to purchases made through US Stores at usstores.us. By placing an order with us, you agree to the shipping terms outlined below.

1. Order Processing

  • Standard Timeline: Most orders are processed within 1 to 2 business days, Monday through Friday, excluding holidays.

  • Cutoff Times: Orders placed after standard business hours, on weekends, or on holidays will begin processing on the next available business day.

  • Order Changes: Because we aim to process and dispatch orders as quickly as possible, we cannot guarantee cancellations or shipping-address changes once an order has entered processing. If you need to make a change, please contact us as soon as possible.

2. Shipping & Delivery Timelines

  • Estimated Transit Time: Once your order has been dispatched, standard carrier transit typically takes 3 to 7 business days, depending on the destination and carrier.

  • Total Estimated Delivery: Including processing time, most orders are estimated to arrive within 4 to 9 business days.

  • Delivery Estimates: Delivery dates are estimates and are not guaranteed. Severe weather, carrier disruptions, high shipping volumes, address issues, and other circumstances outside our control may cause delays.

  • Carrier Delays: Once an order has been handed to the carrier, delivery timing is subject to the carrier's operations and service conditions.

3. Shipping Destinations & Restrictions

  • Service Area: We currently ship to eligible delivery addresses within the United States, subject to carrier availability.

  • Address Restrictions: Certain remote locations, territories, or addresses may have limited or unavailable delivery service.

  • Address Accuracy: Customers are responsible for providing a complete and accurate shipping address at checkout. Additional charges or delays resulting from an incorrect or incomplete address may apply.

  • International Shipping: International shipping is not currently offered unless specifically stated on the applicable product or checkout page.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

  • Promotional free-shipping offers may be subject to minimum order values, product exclusions, geographic restrictions, or other conditions stated in the applicable promotion.

  • If an order is split into multiple shipments, you will not be charged additional shipping fees solely because your order is shipped in separate packages, unless otherwise stated at checkout.

5. Packaging & Fulfillment

  • Secure Packaging: We use appropriate packaging designed to help protect products during transit.

  • Multiple Shipments: Items from the same order may occasionally be shipped separately depending on product availability, fulfillment location, or carrier requirements.

  • If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

6. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

  • Please allow up to 24 hours for tracking information to become active in the carrier's system.

  • Tracking information may take additional time to update while the package is in transit.

7. Lost, Missing, or Stolen Packages

  • Marked as Delivered: If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other authorized recipients.

  • Carrier Investigation: If you still cannot locate the package, contact us so that we can assist with the available carrier investigation process.

  • Delivery Issues: Please contact our Customer Support team as soon as possible if your package is missing, damaged, or appears to have been delivered incorrectly.

  • We cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered to the address provided at checkout, but we will review reported delivery issues and work with the carrier where appropriate.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order number and photographs of the package and product. We may request additional information or photographs to assist with the investigation and resolution.

9. Contact Us

If you have questions or concerns regarding your order or shipping status, please contact our Customer Support team:

US Stores
Email: info@usstores.us
Phone: +1 888-404-3006
Address: 506 S Spring St #13308, SMB 13229, Los Angeles, CA 90013, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.