Return & Refund Policy

Effective Date: October 2, 2026

Thank you for shopping with US Stores. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

1. Return Eligibility

Unless otherwise stated on the product page, eligible merchandise may be returned within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging, where applicable

• Include all original tags, accessories, manuals, and components

• Not show signs of use, damage, washing, or alteration

• Be accompanied by proof of purchase or the original order number

Certain products may be subject to different return restrictions as described below or on their product page.

Apparel & Accessories

Apparel and wearable products must be unworn, unwashed, and returned with all original tags attached.

Food, Confectionery & Perishable Products

For health and safety reasons, food, snacks, confectionery, and other perishable products are generally final sale and not eligible for return.

However, please contact us if you receive a product that is damaged, defective, expired, or incorrect. We will review the issue and provide an appropriate resolution.

Other Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other applicable restrictions. Any such restrictions will be disclosed on the applicable product page where possible.

2. How to Request a Return

To request a return, contact our customer support team with:

• Your order number

• The name of the product

• The reason for the return

• Photos or other evidence if the item is damaged, defective, or incorrect

Email: info@usstores.us

Please do not send a product back before receiving return instructions from our support team.

If your return is approved, we will provide the applicable return instructions and return address.

3. Return Shipping

Damaged, Defective, Incorrect, or Incorrectly Fulfilled Orders

If the return is required because we sent you the wrong product, the product arrived damaged, or the product is defective, US Stores will cover the reasonable return shipping cost, subject to review and approval.

Please contact us before returning the item so that we can provide the appropriate instructions.

Returns Due to Customer Preference

If you are returning an eligible product because you changed your mind, ordered the wrong item, selected the wrong size/color, or no longer want the product, you may be responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.

4. Return Inspection

Once your return is received, we will inspect the item to determine whether it meets the return requirements.

We reserve the right to reject a return if the product does not meet the eligibility requirements described in this policy.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

After we issue the refund, your payment provider may require additional processing time before the funds appear in your account.

Please allow approximately 5–10 business days after the refund is issued for the credit to appear, depending on your payment provider.

6. Late or Missing Refunds

If you have not received an approved refund after the applicable processing period:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact us if the refund still has not appeared.

We will be happy to assist you in checking the status of the refund.

7. Exchanges

We do not guarantee direct exchanges for all products.

If you need a different size, color, or product, you may be required to return the original item and place a new order, subject to product availability.

8. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide photographs of the product and packaging where applicable.

We will review the issue and work with you to provide an appropriate solution.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, the standard return policy may apply.

10. Contact Us

For questions regarding returns, refunds, damaged products, or other order-related issues, please contact:

US Stores
Email: info@usstores.us

We recommend keeping your order number available when contacting customer support so that we can assist you more efficiently.

US Stores
Customer Support