Return and Refund Policy
Effective Date: October 2, 2026
Thank you for shopping with US STORES. We want you to have a positive shopping experience. If you are not satisfied with an eligible purchase, this Return & Refund Policy explains when and how you may request a return or refund.
1. Return Eligibility
To be eligible for a return, an item generally must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Be returned with its original packaging, tags, accessories, and other included materials, where applicable.
- Include valid proof of purchase or the original order information.
Certain products may be subject to different return conditions or may not be eligible for return due to their nature.
Apparel & General Merchandise
Eligible apparel and general merchandise may be returned within 30 days of delivery.
Apparel must be unworn, unwashed, and returned with original tags attached.
Food, Confectionery & Perishable Products
For health and safety reasons, food, snacks, confectionery, and other perishable products are generally not eligible for return.
If a food or perishable product arrives damaged, defective, expired, or otherwise not as described, please contact us promptly so that we can review the issue and determine an appropriate resolution.
Other Non-Returnable Items
Certain products may not be eligible for return, including products that are:
- Used or worn.
- Missing original packaging or components.
- Personalized or customized, where applicable.
- Perishable or subject to health and safety restrictions.
- Clearly identified as final sale at the time of purchase.
Additional product-specific exclusions may apply and will be communicated where applicable.
2. How to Request a Return
Before sending an item back, please contact our Customer Support team.
Please provide:
- Your order number.
- The name or description of the product.
- The reason for the return.
- Photos of the product and packaging if the item is damaged, defective, or incorrect.
Email: info@usstores.us
Phone: +1 (888) 404-3006
Our team will review your request and, if approved, provide return instructions and the appropriate return address.
Please do not send an item back without first contacting us. Unauthorized returns may not be accepted or may cause delays in processing your request.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include photographs or other relevant information that can help us investigate the issue.
Depending on the circumstances, we may offer:
- A replacement.
- A refund.
- A return at our expense.
- Another appropriate resolution.
If the issue resulted from an error on our part, we will not require you to bear the return shipping cost, subject to our review of the claim.
4. Return Shipping Costs
Returns Due to Our Error
If we sent you the wrong product, or the product arrived damaged or defective, we will generally cover the reasonable return shipping cost after the issue has been verified.
Returns for Customer Preference
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
5. Return Inspection
After we receive your returned item, it will be inspected to determine whether it meets the applicable return requirements.
We may reject or reduce a refund if an item is returned used, damaged, incomplete, or otherwise does not meet the stated return conditions, except where the condition resulted from a defect or issue for which we are responsible.
6. Refunds
Once your returned item has been received and approved, we will initiate the applicable refund to your original payment method.
Approved refunds are generally processed within 5–7 business days after the return has been approved.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
7. Late or Missing Refunds
If you have been notified that your refund has been issued but it has not appeared in your account:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank if necessary.
- If you still cannot locate the refund, contact us at info@usstores.us.
We will assist you in determining the status of the refund.
8. Exchanges
We do not guarantee direct exchanges for all products.
If you need a different product, size, color, or variation, you may need to return the original item, if eligible, and place a new order.
Contact Customer Support before returning an item so we can advise you of the available options.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellations cannot be guaranteed once an order has entered processing or has been shipped.
10. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
The updated version will be published on this page with a revised effective date.
11. Contact Us
If you have questions about returns or refunds, please contact us:
United States Stores LLC
506 S Spring St, #13308, SMB 13229
Los Angeles, CA 90013
United States
Email: info@usstores.us
Phone: +1 (888) 404-3006
We appreciate your business and are committed to providing a straightforward shopping experience.